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Frequently Asked Questions


General FAQ


Do you have multiple locatins?
Our only retail location is Mountain to Sound Outfitters in West Seattle at 3602 SW Alaska St, Seatte, WA 98126. However, we do have a sister company, Alki Kayak Tours, where you can go on some awesome boat tours or rent boats from us! Located at 1660 Harbor Ave SW, Seattle, WA 98126

What is your return policy?
Due to the seasonal nature of our business, there are no refunds. However, exchanges or returns for store credit may be made within seven days of purchase. No exchanges or store credit without sales slip.

Are you a bike shop?
No

Are you hiring?
Check our Indeed Page here for open positions! 

Do you sell life vests for kids?
Yup! We have life vests for infants, children, and furry kids (dogs). Check what we currently have in stock here

Can you do ski tunes during summer?
Yes we do ski tunes year round!

What payment methods do you accept?
We accept card and cash. There is a 3% credit card fee, however if you use a debit card there is no fee.

Do you rent dry suits and wet suits?
We don't rent wet and dry suits, but we do sometimes have a limited selection available for purchase.


Consigned Gear


What happens if my consigned gear does not sell?
Your gear is still yours until it sells, so as long as someone else hasn't purchased your gear yet, you can come grab it at any time if you change your mind. If your gear hasn't sold by the end of the season, we ask if you can please pick it up. 

How much money do I get for my consigned gear?
When you come into the shop, we help you set a price for your gear. Once your gear sells, you can either receive 50% cash back or 70% in store credit. Your choice!

How long does it take my gear to sell?
Sometimes gear sells within a day, other times it can take a month or longer. Really varies a lot so we can't give an exact answer.

Do you buy used gear?
No, we only take consignments.