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Job Openings

Mountain to Sound Outfitters is a great place to break into the outdoor industry or continue your career. Our mission is to help customers create authentic, consistent, safe, fun experiences on the water and in the mountains with quality equipment, fitting and services. We are looking for dedicated individuals who are passionate about the outdoors and can bring their unique skills in retail to the company. Please see below for current job listings, click to see more details.

Full-Time Winter Sales Manager

Job Description
Mountain to Sound Outfitters is a successful,
local snow sports and paddle store in
West Seattle. We supply quality service, products, and community to the Northwest and beyond.

If you have experience in retail sales, love snow sports, the Puget Sound, the Cascades and engaging with customers on a regular basis, this is the position for you!

Sales Management

  • Ensure that customers have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories

  • Hire, train and mentor Retail Sales Associates in sales strategies, with particular focus on product knowledge and customer experience

  • Operate in a Sales Lead capacity while working the sales floor

  • Create, monitor, and execute winter sales training programs for incoming staff as well as continuing education programs for existing staff

  • Maintain constant communication with management and staff to ensure proper operations of the sales department

  • Create and utilize key sales tools and metrics to measure team results and hold the team accountable to established goals and objectives

  • Monitor customer trends and requests and work with Buyer to fill gaps in inventory, process special orders, and bring in new products


Rental Management

  • Hire, train and mentor rental staff

  • Ensure that rental staff are fully trained in fitting and adjusting rental and demo equipment to suit the needs of customers

  • Ensure that rental staff can advise on appropriate rental equipment, listening to the clients’ skiing and snowboarding goals and considering the conditions

  • Manage and maintain accurate rental records, including ensuring that all of the appropriate Rental Forms and Liability Waivers are completed

  • Manage Rental and Appointment Software, including training, updates and correspondence with software vendors

  • Manage Season, Daily and Weekly Rentals, including tracking due dates and assessing late fees 

  • Work with Shop Manager to ensure that rentals and demos are safe, clean and well-maintained and to replace/repair equipment as necessary

  • Keep an accurate and updated inventory of all rental and demo equipment and work with Buyer to order new rental equipment as needed


Service Shop Management

  • Work with Shop Manager to hire, train and mentor shop technicians 

  • Work with Shop Manager to ensure that shop technicians have completed requisite certifications 

  • Work with Shop Manager to manage check-in and check-out for services such as tunes, mounts, and repairs

  • Work with Shop Manager to ensure that all necessary paperwork and liability release forms for shop work are completed as required

  • Work with Shop Manager to ensure that shop turn around times are communicated clearly to customers and that work is completed in a timely manner

  • Work with Shop Manager to ensure that shop pricing is accurate and clearly communicated to customers

Boot Fitting

  • Provide exceptional boot fitting services, including custom foot bed fabrication, boot shell modifications, liner modifications and stance alignment 

  • Train and mentor additional Boot Fitters 

  • Manage Boot Fitting appointments calendar to ensure that all services are completed correctly and in a timely manner

  • Work with Buyer to ensure that appropriate Boot Fitting materials, tools and accessories are in stock

Compensation
- 30-40 hours a week
- Hourly wage depends on experience
- Weekend work is required
- Must show proof of Covid vaccination
- Benefits include Pro-Deals, discounts, demos and co-workers to ski with

Please send a resume and cover letter that show your qualifications for this position to orders@m2soutfitters.com and cc kayakalki@gmail.com to be considered
for this position.

Full-Time Lead Sales Associate

Company Description

Mountain to Sound Outfitters has been getting the Seattle, Washington, community out on the snow and water with a wide range of kayaks, stand up paddleboards, skis, snowboards, rentals, accessories and clothing, since 2009.

Locally owned and operated, our business philosophy is based on a strong foundation of community spirit and customer service. We're passionate about expanding the outdoor culture and helping people enjoy all that the Northwest has to offer.

Our staff members provide residents and visitors with expert knowledge of sea kayaking, stand up paddle boarding, skiing, and snowboarding. We're a friendly bunch of folks dedicated to making sure customers have the proper equipment and gear to suit their individual needs and prepare them for adventure on the slopes or the water.

If you have experience in retail sales, love paddle sports and snow sports, and are passionate about providing customers with personalized assistance and ongoing support for unforgettable experiences, then this is the position for you.

Summary

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.

There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.

The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team and the company's customers. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems.

Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.

In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, the work must be done on time, as well as correctly.

Sales Responsibilities

  • Proactively grow knowledge about store inventory, including independent research, attending clinics, studying catalogs and attending trainings
  • Ensure that customers have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories
  • Answer the store phone and respond to customer questions by using the website, asking coworkers or using other store resources to find answers
  • Process cash and credit card sales using POS system, including recording customer contact information, providing receipts and informing customers about store return policies
  • Under supervision of the AGM, assist with sales on store eBay, Craigslist and OfferUp accounts, including listing items, responding to customer questions and mailing and documenting sold items
  • When necessary, operate as Sales Lead, prioritize outcomes for each work day and ensure that all staff are
    appropriately tasked
  • Open and close the shop on time and in order to meet customer needs
  • Maintain constant communication with management and staff to ensure proper operations of the sales department
  • Assist with pre-sales and delivery of kayaks and SUPs, including establishing pricing strategy, customer correspondence, scheduling and collection of delivery fees using Rain
  • Monitor customer trends, requests and inventory levels and suggest new products to Buyer(s) and AGM

Additional Responsibilities

  • Under supervision of the AGM, check in new inventory as it arrives, including checking off each item on the packing slip, printing tags, tagging items, uploading packing slip, breaking down and recycling packaging and troubleshooting issues with missing inventory

  • Assist with organizing new inventory in backstock areas and/or
    merchandise in store

  • Assist with processing of online orders, including customer correspondence and packaging and mailing products

  • Assist with bi-annual store inventory and additional batch inventories as needed

  • Assist management with occasional office work including filing, mail sorting, data entry as needed

  • Process online orders (website and eBay), including picking inventory, printing shipping labels, mailing

Qualifications

-1-3 years of experience in retail and/or sales Must be available on weekends

- Must be extremely organized with high attention to detail

- Passion or interest in Northwest paddle sports/snow sports

- Experience with Quickbooks/Office/Excel
is a plus

- Passionate about an inclusive outdoors and able to work with others without discrimination

- Excellent technical abilities. A digital native able to learn web platforms quickly and troubleshoot issues independently

- Must show proof of Covid vaccination

- Benefits include Pro-Deals, discounts, and use of rentals and demos. 

Email rylie@m2soutfitters.com with resume including references as well.

Alki Kayak Tours Sea Kayak Guide

Company Description

At Alki Kayak Tours, we are committed to the conservation and preservation of Puget Sound as a working marine ecosystem that supports the industries of Seattle as well as the spawning salmon headed up the
Duwamish River.

Our guides provide an additional set of eyes on the Sound looking over its well-being for preventable ecological harm. We utilize the best management practices and focus on leaving the smallest possible ecological footprint when operating tours.

Our tours are a forum where the Puget Sound community and tourists alike can discuss and learn about the history and ecosystems
of the Sound.

Our guides offer meaningful commentary with the goal of having every paddler leave with a greater understanding and appreciation of this unique corner of the world.

 

Summary

You will be representing Alki Kayak Tours in a profession manner at all times. In order to fill this position you must truly love working with people and be passionate about kayaking, and educating our guests about our local region. You will be a part of our team of guides who guide at least 3 tours each day with as many as 50 guests.

The sea kayak guide position includes managing and taking care of equipment, communicating with other staff and clients, and setting up and putting away all gear for your tour. This involves cleaning all kayaks, PFDs and Paddles. You will be required to plan ahead, work hard, and be detail oriented in taking care of clients and equipment.

You are expected to be responsible to do whatever is necessary to get your tour ready including pulling out all the kayaks, paddles, PFDs, and safety gear. We seek applicants who show us they will go above and beyond, taking the initiative to do what is needed to be done without being asked. No kayak guiding experience in required for this position, as all selected candidates will go through our comprehensive, in-house training, but you must be proficient in the sport.

You will be spending multiple hours a day in the sun and in the water, observing weather, winds, and tides to ensure clients are staying safe and helping them with paddle technique and maneuvers. Explicit details regarding our tour procedures will be provided to you in your employment packet upon hiring.

Requirements

  • Must be at least 18 Years of age

  • Cell phone and reliable transportation

  • Current First Aid and CPR (or willingness to get certified if hired)

  • Possess knowledge of sea kayaks and ability to lead a group on a 3 hour tour

  • Ability to lift 65 pounds

  • Able to provide a safe tour and class environment and able to perform open water rescues

  • Know or be able to learn local, human, and natural history of Alki

  • Reliable and punctual team player

  • Must be able to attend mandatory training Saturday, April 9th, 2022

Qualifications

- Energetic with a positive attitude

- Strong communication, decision making, logistical, and organizational skills

- Ability to accept and give constructive criticism

- Ability to remain calm, think clearly and act quickly in case of an emergency

- Comfortable and effective in public speaking

- Must be available weekends from Memorial Day to Labor Day

- Comfortable and effective in public speaking

- Salary: ($20 / hour, plus tips)

Please send resume and cover letter to tours@kayakalki.com.

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