If you have any questions, please call us at (206) 935-7669 to speak with our customer service staff.
Standard shipping takes approximately 5 to 10 business days from the date of your order. We process orders Monday through Friday.
Any express shipping will be paid in full by the customer.
Please contact us at (206) 935-7669 or by email at email@example.com to check on availability and shipping for Kayaks, Stand-up Paddle Boards and other over-sized items like Racks.
If ordered items are back ordered, you will be notified via email of the back order and an estimated delivery date.
If your shipment is incorrect or damaged:
Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.
If you feel there is an issue, please give us a call at (206) 935-7669 or email firstname.lastname@example.org so we can look into it.
If we made a mistake, we'll do everything we can to correct the issue, including covering all costs associated with returning the item and shipping you a replacement.
Please allow approximately 7 business days for your return to be processed once it has arrived. Please allow 2 billing cycles for refunds to appear on your credit card statement. If your exchange is not the result of an error on our part, our normal shipping rates apply.
If you receive a damaged shipment, contact UPS immediately to file a claim. To file a claim, a representative of the agency must inspect the package in its original condition. If any further assistance is needed, please contact us.
UPS Damage Claims: Damage to a package can be reported by a shipper, recipient, or by UPS. After a damage inspection is performed by UPS, the shipper of record is contacted with the results. Depending on the results, the shipper can file a claim for the repair or replacement cost of the package contents up to the declared value. US destinations can be filed online, International destinations must call UPS.
Mountain to Sound Outfitters only ships internationally to Canada. Delivery time is approximately 10 business days although we cannot account for time spent in customs. Mountain to Sound is not be responsible for duties, taxes or fees upon entry. We will send you a tracking number once your order has shipped.
Brokerage Fees to Canada are typically charged by the Canadian government and/or the Courier Service. These must be paid by you upon delivery.
We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. For more information on Brokerage Fees click here.